Device Syncing FAQs
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Where can I find the Fitness Device Connection Guide?Download the Fitness Device Connection guide by clicking here!
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What do I do if my Apple Health or Google Fit stops syncing with PeopleOne Health?If your Apple Health or Google Fit stops syncing automatically, you can perform ...
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What do I do if my Fitbit stops syncing with PeopleOne Health?If your Fitbit stops syncing minutes with PeopleOne Health, you can Re-Authorize...
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I forgot to connect my Apple Health or Google Fit before the challenge started. Will my minutes from previous days still sync?If you connected an Apple Health or Google Fit device after the challenge has st...
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I forgot to connect my Fitbit before the challenge started. Will my minutes from previous days still sync?If you connect a Fitbit after the challenge has started, Fitbit does not allow P...
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My device didn’t record my entire work out. Can I manually enter the missing minutes?Yes! Any minutes that are entered manually will be recorded in addition to any m...
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Can I sync data from multiple devices?While you may have multiple devices connected, only the highest number of record...
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I am using Fitbit to track my minutes. How will my data sync?Fitbit devices must first sync to Fitbit’s servers via a connection between the ...
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I am using Apple Health or Google Fit to track my minutes. How will my data sync?If you use Apple Health and Google Fit, you must open the PeopleOne Health app t...
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I have participated in the Fit City Challenge before. Do I need to connect my device again?If you have previously participated in the Fit City Challenge, you can easily ma...